Some Q & A

What is Quickteller Mobile

• A.This is Quickteller delivered to you through your mobile device. It currently includes the Blackberry and Android applications as well as SMS and IVR. iOS, Windows Phone 8, Java and USSD options coming shortly. You can pay your bills, purchase airtime and much more using Quickteller mobile

How do I get the quickteller apps

• A.Simple, you are here. get.quickteller.com

What can I do with Quickteller

• A.You can pay your Cable TV bill, purchase airtime, fund your mobile money wallet, check your mobile banking account balance and generate SafeToken for secure online transactions on WebPAY

Do I need an ATM card to use Quickteller

• A.Yes. A debit or prepaid card domiciled in a Nigerian bank is required. However, the preferred card which works virtually all the time is the Verve Card. Though the bank has to enable it first

Can I use my mobile money accounts on Quickteller

• A.No, Quickteller is not Mobile Money. However you can fund your mobile money wallets on Quickteller

Can I use MasterCard or Visa cards on Quickteller

• A.You can use your MasterCard on Quickteller when using “Pay at Quickteller” option. However you would not be able to activate a MasterCard on Quickteller mobile. Also, Visa cards are currently not supported on Quickteller

Can I use Quickteller mobile without activating my card

• A.Yes, you can use Quickteller without activating your card. However, you’d need to choose the “Pay at Quickteller” option to complete your payments using WebPAY. This option opens a browser within your phone to complete the transaction

Are there any transaction limits and if so what are they

• A.Yes there are transaction limits. The transactions limits you have set on an activated card depend on the mode of activation, if you have activated on the ATM the transaction limits are; bill payment: 250,000, transfer to account 1,000,000, recharge 8000. NOTE THOUGH: That your bank may set more stringent or different limits. However if you activated on the mobile application the transaction limits are: bill payment: 0, transfer to account 0, (you will not be able to perform a payment or do a transfer), recharge 200

How do I activate my card for electronic transactions at the ATM

• A.
  
  
  1. Visit an ATM
  2. Insert your card
  3. Select Quickteller
  4. Select "Pay bills"
  5. Choose your account type
  6. Select “Others”
  7. Enter 322222 as the payment code
  8. Enter your phone number as ‘Customer Reference’
  9. Accept the N1.00 amount displayed
  10. Follow prompts to complete the transaction

And a bit more

What are the SMS commands if I want to do transactions by SMS?

• A.Text the commands below to 32122
  
  
  1. 'bank BALANCE' to check your account balance.
     e.g. ZENITH BALANCE
  2. 'bank OTP' to generate a SafeToken for a web transaction in the event your SafeToken wasn't delivered during a web payment.
     e.g. ACCESS OTP
  3. 'bank PAY biller amount customerREF' to make a payment.
     e.g. FCMB PAY DSTV 1000 4343211122,
     where 4343211122 is your decoder number
  4. 'bank RECHARGE amount mobile' to top up a phone.
     e.g. SKYE RECHARGE 1000 08031236564,
     where 08031236564 is the number to top up
  5. 'bank TRANSFER amount bank accountType' to transfer money to a bank account.
     e.g. UBA TRANSFER 1000 ZENITH 0900987876 current,
     where 0900987876 is the account number at ZENITH and the account is a current account

An “Activation” error occurred when I launched the application for the first time. What do I do

• A.Ensure that you have sufficient (at least N15.00 worth) airtime on your phone/device as Quickteller mobile may attempt to send an SMS to complete the initial activation process, and then restart the application

I see “No account found” when I am prompted to choose how to complete a transaction

• A.This means you do not have cards activated on Quickteller. You can activate on the mobile application either on the application or at any QuickTeller enabled ATM. On the app by selecting Activate card on the menu and providing the details requested. This will give you limited access to the QuickTeller service. For complete access you will need to activate your card via the ATM. In the event that you have activated a card and you still cant see it, just choose "refresh data" from your standard phone menu

What is the transaction or service charge

• A.Quickteller can be downloaded from the stores at no cost nor are there any subscription fees. However, fees are charged on transactions. The transaction or service charge is dependent on the transaction type. For Airtime Recharge costs 0, bill payments cost N100, money transfer costs N100. There is no cost attached to SafeToken generation

Why should I activate my card on Quickteller Mobile

• A.Activating your card on Quickteller mobile provides the advantage of providing very minimal details of your card in order to fulfill a transaction thus provide more convenience. You can activate on the Quickteller mobile application or at the ATM. Activation at the ATM lets you enjoy less stringent transaction limits

What’s the maximum amount of money I can transfer using an activated card

• A.It depends on if you have been activated for SafeToken. If you activated at the ATM the transaction limit for recharge is 8,000, bill payment is N 250,000 and transfers is N1,000,000 per day. NOTE THOUGH: That your bank may set more stringent or different limits. If activation is done on the mobile application the transaction limit is N200 for recharge only. It is advised that you activate your cards for SafeToken to enjoy the full benefits of QuickTeller Mobile

What’s the minimum value of recharge can transfer using my activated card

• A.The minimum value of recharge that can be done is N50

What’s the minimum amount I can pay for my bills using my activated card

• A.The minimum value of bill payment that can be done using an activated card is N100

What do I do if I am debited and don’t get value

• A.We'd fix it ASAP! Send an email to consumersupport@interswitchng.com or call 01-9065000

What do I do when I transfer money to the wrong account or credit the wrong phone number

• A.Send an email to consumersupport@interswitchng.com or call 01-9065000

How do i de-activate my card

• A.Send an email to consumersupport@interswitchng.com or call 01-9065000